Mozilla Firefox on Windows

Mozilla calls out Microsoft, Apple, and Google for consumers being ‘deprived of choice’ when it comes to browsers

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What you need to know

  • Mozilla recently published research about how people use web browsers.
  • A large portion of the report focuses on how large companies, such as Microsoft, Google, Amazon and Apple, make it difficult or impossible to switch default browsers on certain devices.
  • Mozilla makes Firefox, a browser that competes with those made by Microsoft, Google, and Apple.

Mozilla, the maker of the Firefox browser, recently released a report that focuses on how people use web browsers. Mozilla focuses on several areas, including how educated people are on web browsers and how important browsers are for modern computing. The report also argues that tech giants use a variety of tactics to make it difficult or impossible to switch web browsers.

It should hardly come as a surprise that Microsoft, Apple, and other companies want people to use their respective browsers. Mozilla argues why it believes restricting users to specific browsers can be harmful. The company shares five examples of “harm from operating system self-preferencing:”

  • Limited or frustrated choice – an operating system provider making it difficult or impossible for a consumer to switch browsers ultimately removes their ability to choose for themselves. It also hampers existing competitors and deters new products from entering the market and providing increased choice.
  • Lower quality – where the monetary price for consumers is zero (as is the case for browsers) providers might be expected to compete on quality. But without effective competition from independent browsers, consumers may receive products which are lower quality.
  • Lower innovation – linked to quality is innovation. Consumers miss out on developments (for example, improved features and functionality). And a reduced likelihood of disruptive innovation might be accompanied by reduced choice for consumers.
  • Poor privacy – consumers can be left with a product which subjects them to compulsory data sharing, misuse of data or other privacy harms. These outcomes can be an indication of low quality caused by ineffective competition.
  • Unfair contracts – without proper choice, consumers may be forced to enter into contracts which might be exploitative or unfair.

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